Terms & Conditions

Updated August 2024

AGREEMENT TO TERMS & CONDITIONS OF USE

This site is owned and operated by Trove US Inc( “Trove”, “we”, “us” or “our”).   We reserve the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law. As such, you should check these Terms and Conditions from time to time for such changes. They explain a number of things including, for example, the rules covering your use of this site as well as other information regarding your rights.

BY USING THIS WEBSITE, YOU AGREE TO THESE TERMS OF USE. These Terms & Conditions of Use may change from time to time and, if they do, the up-to-date version will always be available on our website. We will indicate at the top of these Terms & Conditions of Use when they were last updated

INTELLECTUAL PROPERTY

The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials including the look and feel, and names, logos and trade marks (collectively known as “content”), are the property of Trove and are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation only provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material in any way (including mirroring) to any third party or to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise without Trove's express prior or written consent.

Save for the above, and unless expressly granted, Trove does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the Trove website or in the user interface of the Trove website

CONTENT

Trove does not make any warranty as to the accuracy, completeness or currency of the content. While Trove endeavours to take reasonable care in preparing and maintaining the information on this website, we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. As a user of this website, you are required to make your own enquiries before entering into any transaction on the basis of or in reliance upon the content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it. To the extent permitted by law, Trove and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the content whether or not this is caused by a negligent act or omission. Trove and each party providing content to the website are limited in its liability to the extent permitted by law, to the resupply of the content. Trove does not accept responsibility for any liability in respect of access to other content through the use of this website.

YOUR USE OF THE WEBSITE

While using our Website, you must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the Trove Website.
You may not trace or seek to trace any information of any user or customer of Trove, including any Trove account not owned by you to its source. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.
You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Trove or others.

PURCHASES: OTHER TERMS AND CONDITIONS

CHANGE OF MIND

Exchanges or refunds for change of mind cannot be offered.

CANCELLATION POLICY

Our order process is automated to distribute products quickly and accurately. Cancellation or modification requests must be received within 1 hour of placing your order. Cancellations or modifications made after 1hr of placing an order cannot be processed, and as such may be ineligible for a refund. Cancellation requests must be emailed to sales@trove.com.au and titled ‘Cancel Order’ in the subject field. Please include your full name and order number in the body of the email. Trove undertake to be fair and reasonable when assessing cancellation requests.

PRODUCT DESCRIPTIONS AND COLOURS

We have done our best to display as accurately as possible the colours of the products shown on this website. We cannot guarantee that your computer’s monitor or your device display of any colour is accurate.

Occasionally, prototype samples are photographed. Production models may vary slightly. You will always receive the latest model. The colours you see will depend on your monitor and, so we cannot guarantee that your monitor’s display of any colour will be accurate. If you have any questions or concerns about the colours, please contact us. We do not make any representations about how the colours will work in your environment so please choose carefully.

CORRECTION OF ERRORS AND LIMITATIONS

We make every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase, please see our returns policy for details on how to obtain a refund.

PROMOTIONAL CODES & DISCOUNT OFFERS

Promotional Codes and discount offers are strictly limited to 1 per person, per order unless otherwise stated and do not apply to discounted products, sets and only apply whilst stock lasts. Only one promotional code can be used at one time.

RETURNING ITEMS FROM A STOCKIST

Products purchased from a Trove stockist are bound by the terms and conditions of that stockist. It is the customers responsibility to be aware of and understand the return policy of the stockist from which they made any Trove purchase as these terms may vary. It is also the customers responsibility to notify the stockist from where the Trove product was purchased of any issues they may have. Products purchased from a stockist cannot be returned to Trove directly.

DELIVERY COSTS

Delivery costs will be calculated at checkout. From time to time we may offer free shipping or promotional offers. See set domestic shipping rates here.

SHIPPING TIMES

Trove will use reasonable endeavours to arrange dispatch of your items as soon as possible after you make your purchase with us. If you need it sooner, just contact us and we will do our best to fast track your purchase. The delivery time  and cost will vary depending on your location. Please allow extra time for processing and delivery at peak times like Christmas and Easter and during our season sales. Orders are not processed or dispatched on weekends or public holidays.

Delivery times exclude the dispatch day. Generally, most orders (both local & international) are sent with FedEx and UPS and are therefore bound by their delivery times. 

Once your order has been dispatched you will receive an email notifying you of your tracking information or this information can also be found in your 'My Account' section if you have set-up an account with us. Delivery or tracking enquiries are the responsibility of the customer.

All parcels are dispatched from Brooklyn, NY.

SHIPPING METHODS

Trove does not accept any responsibility for shipping times, and we will not refund items that arrive later than required.

Deliveries to Australia must be signed for. Risk and title in the product will pass upon you, or any other person in attendance at the delivery address, signing for receipt of the product. If there is no one at the delivery address to receive the product, the product will be taken by the postal service or courier company and a calling card will be left on your doorstep. The courier company may attempt further delivery of the product to you. As this may not always happen, we advise you to keep track of your delivery through the tracking number that can be found online in your Trove account and/or was emailed to you. Our courier providers will return your order to us if you do not arrange to pick it up promptly. Should this happen, you may be required to pay a $10 re-postage fee for re-delivery of your parcel. Trove does not accept any responsibility for goods once they have been collected including any loss or damage in transit. No re-imbursement will be made by Trove in such cases, unless you have chosen our Insured Post or Priority Shipping options, which include insurance for your goods. In this case, we will submit an investigation and your goods will be replaced or reimbursed on completion of this investigation. Postage will not be reimbursed.

INTERNATIONAL SHIPPING

Trove generally uses FedEx or UPS services to deliver products to Australia. Just remember that you may be liable for customs duties in your own country. International shipping is available to selected countries and the charges are calculated at the time of checkout. These charges are set by based on weight, height and packing of the products you have chosen at check-out and are calculated automatically. Trove do not dictate or profit from these charges.

Customs Fees: Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on goods ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control and your delivery charge with us does not include any applicable import taxes and customs duties for your order. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be. In compliance with US export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees. Customs inspections may also result in Delivery Estimate delays.

CHANGE OF ADDRESS

Change of address requests must be received within 1 hour of placing your order by emailing office@trovestudio.com, and must be titled ‘Change of Address’ in the subject field. Please include your full name, order number and corrected shipping address in the body of the email. Orders returned because of incomplete or incorrect address information may incur an additional postage fee to resend.

Trove reserves the right to refuse to exchange or credit any requests.

RETURNS

We thoroughly inspect every item before packaging and shipping so that your Trove piece arrives in perfect condition. Due to the nature of our product, each return must be approved on a case by case basis. Please contact us directly using the return procedure and gain a return authorisation number before proceeding. 

Once approved, please return your Trove piece:
a)    returned unmarked and unused and in perfect condition; 
b)    returned with all original packaging 

Note that refunds will only be issued on items that are shipped back to us within 21 days of your receipt date of a returns authorisation number (RAN). 

Approved refunds will only be issued using the original payment method used.

Please note that purchases made on the basis of FINAL SALE (for example samples and seconds) cannot be returned. 

CONFIDENTIALITY

Trove does not guarantee that your use of this website will be confidential although we will use best endeavours to make it as secure as we possibly can. Trove is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this website. Use of personal information has been documented within Trove's Privacy Policy, which can be accessed through the website main page.

PRIVACY

Trove is committed to adopting the highest standards to safeguard our customers' personal information. Please refer to our Privacy Policy which sets out how and why we collect, use and disclose your personal information.

LINKS TO OTHER WEBSITES AND TO THE TROVE WEBSITE

This website may contain links to other independent third-party websites ("Linked Websites"). These linked websites are provided solely as a convenience to our visitors and customers. Such linked websites are not under Trove's control, and Trove is not responsible for and does not endorse the content of such linked websites, including any information or materials contained on such linked websites. You will need to make your own independent judgment regarding your interaction with these linked websites.

If you wish to establish a link to our website you must first seek approval from Trove. The following information will be required to assess your request:

• the URL of the website that you seek to establish a link from
• a brief description of your website
• the reason that you wish to establish a link.

If Trove agrees to your proposed link, you must comply with any terms and conditions imposed by Trove as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact Trove and provide a new description of your website.

SECURITY

Trove will take all reasonable steps to ensure the security of your personal information. Please refer to our Privacy Policy for further information on how Trove has endeavoured to ensure the security of Personal Information.

Trove notes that some components of the website require an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account.

Trove is not liable for any loss of confidentiality or for any damages arising from your failure to comply with security measures. Trove requests that you promptly report any unauthorised use of the password to us.

DISCLAIMERS

Trove makes no representations or warranties of any kind, express or implied as to the operation of this Website or the information, Content, materials or products included on this Website. You expressly agree that your use of this Website is at your own risk.

To the maximum extent permitted by law Trove excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the Website, Content and the use or performance of the Trove Website.

Where the law implies a warranty into these Website Terms of Use which may not lawfully be excluded Trove’s liability for breach of such a warranty shall be limited at its option, to replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired.

Trove does not warrant that the Website, its servers or email sent from Trove is free of viruses or any other harmful components but does its best to ensure it is.

You assume total responsibility for your use of the Website and any Linked Websites. Your sole remedy against Trove for dissatisfaction with the Website or any Content is to stop using the Website or any such Content.

This limitation of relief is a part of the agreement between the parties. Trove reserves the right to do the following, at any time, without notice:

• Modify, suspend or terminate operation of or access to the Website, or any portion of the Website, for any reason;
• Modify or change the Website, or any portion of the Website, including prices, and any applicable policies or terms; and
• To interrupt the operation of the Website, or any portion of the Website, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
  
  
  

INDEMNITY

You must indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the “Parties”) harmless from any damage, loss, or expense (including without limitation, lawyers fees and costs) incurred in connection with any third-party claim, demand or action (“Claim”) brought against any of the Parties alleging that you have breached any of these Terms and Conditions. If you have to indemnify us under this Section, we will have the right to control the defence, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.

LIMITATION OF LIABILITY

We make no representation or warranty of any kind, express or implied, as to operation of this Website or the information, content, materials or products included on this website.

You expressly agree that your iuse of this website is at your own risk,

APPLICABLE LAW

The Website (excluding any Linked Websites) is controlled by Trove. These Terms of Use are governed by and construed in accordance with the State of New York, NY, USA. In the event that a dispute arises from these Website Terms of Use, you agree to submit to the non-exclusive jurisdiction of the courts of New York State.
 

COMMUNICATIONS FROM US

As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications so each one of these communications will contain a clear link to unsubscribe.

We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

SUBMISSIONS

We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to us shall be and remain our exclusive property. Your submission of any such Comments shall constitute an assignment to us of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. We will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.

For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Placing an order with Trove means that you have read and accepted these 'Terms & Conditions' as outlined below, and that you have accepted our Delivery Terms.

Unless otherwise specified, all prices quoted, and sales transactions are in United States Dollars.